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On April 28, 2022, Onetouchpoint (Otp) Discovered Encrypted

On April 28, 2022, OneTouchPoint (OTP) discovered encrypted files on certain computer systems as part of a ransomware attack. OTP provides print and mail fulfillment services for CareSource. Although a forensic investigation was completed, they could not determine if the encrypted data was exfiltrated from OTP systems. The information involved for all impacted included member name, address, age, gender, member id, health condition and plan name. For a relatively small subset, the data also included vital signs, medications, allergies, health screenings, and immunizations. No Social Security Numbers or financial information was involved. OTP is adding more technical controls to prevent another incident. We have no reason to believe the information that may have been disclosed is at risk of misuse. Questions may be directed to OTP at: 877-237-3894, Monday through Friday, from 8:00 a.m. to 8:00 p.m. Central Time 08-02-2022
August 2, 2022
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August 10, 2022 5:10pm